Evangeline Haughney
eh@evangelinehaughney.com
www.evangelinehaughney.com
619.251.0960


EDUCATION
Carnegie Mellon University
Masters of Human Computer Interaction, 2004


University of California, San Diego
Bachelors of Art, 1994 



SKILLS - HCI Methods
Cognitive Walkthrough
Contextual Design
Contextual Inquiry
Focus Groups
Card Sorting
Surveys
Heuristic Evaluation
Think Aloud Usability Testing

SKILLS - Sketching & Mockups
Illustrator
ImageReady
InDesign
Maya
Photoshop

SKILLS - Prototyping
Dreamweaver
Flash
VISIO
Visual Basic.NET



PROFESSIONAL EXPERIENCE

Adobe Systems
User Research Specialist
2005 - present
Conducted hands-on research for Adobe products using a variety of ethnographic observations, lab based user studies, customer site visits, competitive analysis, heuristic evaluations, think aloud usability testing, card sorting, surveys, and contextual inquiries.

Responsible for scenario and test plan development. Collaborated with Designers, Engineers, Product Managers, and other User Researchers in support of Adobe Acrobat and Reader.


Kaiser Permanente Mid-Atlantic Region
Documentation and Business Process Manager
2000 - 2003
Designed and developed a 4000 page multi-department Intranet Knowledge-base. Created heuristics and implemented quarterly user groups for usability testing to validate Home page designs. Created project plans and performance metrics.
Managed a team of employees and remote contractors.

Kaiser Permanente Mid-Atlantic Region
Documentation Team Lead
1999 - 2000
Documented system upgrades and business process changes for Health Plan departments. Developed a documentation review cycle consisting of templates, peer editing, and Subject Matter Expert participatory design. Oversaw monthly online help development cycle.

Kaiser Permanente Mid-Atlantic Region
Documentation Specialist
1999
Lead writer for a team of ten remote technical writers. Planned, consolidated, and deployed a 6MB master WinHelp system composed of seven separate help projects. Integrated Claims departmental policies and procedures and system workflow and evaluated system design with Think Aloud usability testing.

Kaiser Permanente Southern California Region
1995 - 1999
Technical Trainer
Collaborated in participatory design teams for the development of an enterprise-level accounting system. Created use cases and task workflows. Developed Online Help for membership accounting and financial systems. Delivered stand-up instruction to over 1000 employees.

PROFESSIONAL ORGANIZATIONS and AWARDS
UPA
BayCHI
Society for Technical Communication (STC)
Washington, DC STC Chapter Online Communication Competitions
2003 Excellence Award - Kaiser Permanente’s J-Point Online Help
2002 Merit Award - Kaiser Permanente’s MACESS Online Help

Online Portfolio at http://www.evangelinehaughney.com/portfolio/portfolio.htm



eh@evangelinehaughney.com
www.evangelinehaughney.com